Welcome to Videofied Technical Support Portal
This web portal is dedicated to Videofied alarm systems installers
By registering, you will be able to browse through the knowledgebase and download installer technical documentation.
Please feel free to share your questions with our technical support team using our chat or by submitting a support ticket.

/!\ IMPORTANT /!\ Videofied Support Mail Address Change for EMEA
Posted by Johan HACOT on 15 November 2021 02:59 PM

Dear partners,

This RSI Kayako system is no longer used for Technical support requests for EMEA .

Our support team are now using another tool and  the following RESIDEO email address :

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Spectre & Meltdown Information
Posted by Guillaume Soquet on 25 January 2018 03:27 PM
Dear Valued Partner,

Honeywell takes the security of our customers and products seriously. As a leading global technology company, some of our products incorporate CPU technology, and could be affected by recently released Spectre / Meltdown exploits. Upon learning about this CPU issue, we began a company-wide product review to determine which of our devices are affected, and what corrective actions are necessary.
We are committed to communicating with customers as quickly as
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